At myshopmen.com (operated by CustomCraze LLC), we want you to be completely satisfied with your sneaker purchase. If you need to return or exchange an item, please review our policy below for a smooth and straightforward process.

1. Return Window & Eligibility

You have 60 days from the date of delivery to initiate a return or exchange. To be eligible for a refund, returned items must meet the following criteria:

In original, unused, and unworn condition (no signs of wear, washing, or alteration).
Complete with all original tags attached.
Returned in the original, undamaged manufacturer’s shoe box. Important: The shoe box must not be used as the outer shipping box; please place it inside a separate protective shipping box.
Accompanied by all original accessories (e.g., extra laces) and proof of purchase (order number, invoice, or packing slip).

2. Non-Returnable Items

We cannot accept returns or issue refunds for:

Items showing signs of wear or damage not due to a manufacturing defect.
Items missing tags, original packaging, or the original shoe box.
Items explicitly marked as “Final Sale” or “Clearance” at the time of purchase.
Gift cards.

3. How to Initiate a Return

Please do not send items back without prior authorization, as they may not be processed.

Step 1: Contact our Customer Support team via email at [email protected]. Include your order number, the reason for the return, and photos if you received a defective or incorrect item.

Step 2: Once your request is reviewed and approved, we will provide a Return Merchandise Authorization (RMA) number along with a downloadable return shipping label.

Step 3: Pack the item securely (protecting the original shoe box), print and attach the provided shipping label, and drop it off at the designated carrier.

Important Note: You must use the shipping label provided by us. Please do not purchase your own postage or use independent shipping services. Our warehouse system requires our specific shipping label to accurately identify, track, and process your return. Returns sent using unapproved shipping methods cannot be received or processed.

4. Return Shipping Costs & Fees

Company Error: If you received a defective item, or the wrong size/color was shipped due to our error, we will cover all return shipping costs. The return shipping label we provide will be fully prepaid by us.
Customer Preference (Change of Mind / Incorrect Size Ordered): If the return is due to a change of mind or an incorrect size ordered by you, you are responsible for the return shipping costs. Since you must use our required shipping label to return the item, the cost of the return shipping will be deducted directly from your final refund amount before it is processed back to your original payment method. Please note that original shipping charges are non-refundable.
Restocking Fee: We do not charge a restocking fee for eligible returns.

5. Refund Process & Timeline

Once we receive and inspect your returned item, we will send you an email notification regarding the approval or rejection of your refund.

Processing: Approved refunds are processed by our team within 2-5 business days.
Posting: The refund will be automatically applied to your original method of payment. Please allow an additional 5-10 business days for your bank or credit card company to post the funds to your account.

6. Exchanges

We gladly offer exchanges for different sizes or colors of the same model, subject to inventory availability. If you wish to make an exchange, please contact our support team prior to shipping your item back so we can guide you through the process and check stock availability.

7. Contact Us

If you have any questions or need assistance with your return, please reach out to us:

Email: [email protected]
Phone: +1 (303) 257 9068
Address: 1007 Orange St Wilmington, DE 19801 United States