At myshopmen.com (operated by CustomCraze LLC), we want you to be completely satisfied with your sneaker purchase. If you need to return or exchange an item, please review our policy below for a smooth and straightforward process.

1. Return Window & Eligibility

You have 60 days from the date of delivery to initiate a return or exchange. To be eligible for a refund, returned items must meet the following criteria:

In original, unused, and unworn condition (no signs of wear, washing, or alteration).
Complete with all original tags attached.
Returned in the original, undamaged manufacturer’s shoe box. Important: The shoe box must not be used as the outer shipping box; please place it inside a separate protective shipping box.
Accompanied by all original accessories (e.g., extra laces) and proof of purchase (order number, invoice, or packing slip).

2. Non-Returnable Items

We cannot accept returns or issue refunds for:

Items showing signs of wear or damage not due to a manufacturing defect.
Items missing tags, original packaging, or the original shoe box.
Items explicitly marked as “Final Sale” or “Clearance” at the time of purchase.
Gift cards.

3. How to Initiate a Return

Please do not send items back without prior authorization, as they may not be processed.

Step 1: Contact our Customer Support team at [email protected] or +1 (303) 257 9068. Include your order number, the reason for the return, and photos if you received a defective or incorrect item.
Step 2: Once your request is reviewed, we will provide a Return Merchandise Authorization (RMA) number and detailed shipping instructions.
Step 3: Pack the item securely (protecting the original shoe box) and ship it using a trackable shipping service.

4. Return Shipping Costs & Fees

Company Error: If you received a defective item, or the wrong size/color was shipped due to our error, we will cover all return shipping costs and provide a prepaid shipping label.
Customer Preference: If the return is due to a change of mind or incorrect size ordered by the customer, you are responsible for the return shipping costs. Original shipping charges are non-refundable.
Restocking Fee: We do not charge a restocking fee for eligible returns.

5. Refund Process & Timeline

Once we receive and inspect your returned item, we will send you an email notification regarding the approval or rejection of your refund.

Processing: Approved refunds are processed by our team within 2-5 business days.
Posting: The refund will be automatically applied to your original method of payment. Please allow an additional 5-10 business days for your bank or credit card company to post the funds to your account.

6. Exchanges

We gladly offer exchanges for different sizes or colors of the same model, subject to inventory availability. If you wish to make an exchange, please contact our support team prior to shipping your item back so we can guide you through the process and check stock availability.

7. Contact Us

If you have any questions or need assistance with your return, please reach out to us:

Email: [email protected]
Phone: +1 (303) 257 9068
Address: 1007 Orange St Wilmington, DE 19801 United States