How To Cancel My Order?
You have a 2-hour window from the moment you place your order to cancel it. A full refund will be issued to your original payment method, and it may take a few business days to appear in your bank account. After 2 hours, your order may have already been processed and shipped. In this case, please contact us immediately. If the order has already shipped, we will notify you and guide you through the return process.
How To Return My Order?
You can return all orders within 60 days. Please contact us first to get return instructions.
- Damaged or defective item: If the product is damaged due to a manufacturing defect or the shipping process, we will cover the return shipping costs.
- Change of mind: If you simply decide you no longer want the product, you will be responsible for the return shipping costs. We will provide you with the return address. There are no restocking fees in either case.
How long does it take to get a refund?
Once we receive and inspect your returned item, we will issue a refund immediately. It may take up to 15 business days for the funds to show up in your bank account. Please do not contact PayPal or your bank to cancel an order, as this can delay the process and potentially hold your money for up to 45 days. Contact us directly to resolve any issues.
How to modify my order?
You have a 12-hour window after placing your order to make any modifications to the order details or shipping information. Please contact us at [email protected] to request a change. After 12 hours, your order will go into production, and we will be unable to make changes or cancellations.
How long does it take to receive my order?
The estimated total time from placing your order to delivery is 8-11 business days. If you’ve requested a modification to your order, the handling time may be extended by 2-3 business days.
Why do your shipping times seem longer than other retailers?
We understand that our shipping times may be longer than you’re used to. This is because we conduct a thorough quality check on all our high-value products and use a transit warehouse to ensure secure delivery. We are committed to maintaining high standards, and these extra steps help us ensure your sneakers arrive in perfect condition. We are actively working to reduce shipping times without compromising our commitment to quality.
Where is my package?
Once your order has been shipped (typically after 1-2 business days of handling), you will receive an email notification with tracking information and a direct link to monitor its journey.
What should I do if my package is marked as “Delivered” but I can’t find it?
- Check all possible locations: Look around your property, in your mailbox, and with neighbors or other household members who may have received the package.
- Wait one more business day: Sometimes, shipping carriers may prematurely mark a package as delivered to meet their daily quotas. The package may still arrive the next day.
- Contact your local post office: For more information or to file a claim, contact your local post office or the delivery carrier directly.
Do you charge restocking fees?
No, we do not charge any restocking fees for returns, regardless of the reason for the return.
Can I use PayPal or my bank to cancel my order?
We highly advise against contacting PayPal or your bank to cancel an order. This can lead to a dispute process that may hold your money for up to 45 days. For the fastest resolution, please contact us directly to discuss any issues with your order.