You may cancel your order free of charge under the following conditions:
- Cancellation Window: You have up to 2 hours from the time of order placement to request a full cancellation. This allows us to intercept your order before it moves into the production or fulfillment phase.
- How to Cancel: To request a cancellation, please send an email to [email protected] with your order number and a clear request to cancel.
⚠️ Important Note After 2 Hours: If your order has already entered the production or fulfillment phase (meaning it’s being prepared for shipment or has already been handed to the carrier), we are unfortunately unable to cancel it. However, you may still be eligible for a return in accordance with our.
Order Modifications
If you need to make changes to your order, such as switching product variants (e.g., size, color) or correcting product options, we generally recommend canceling the existing order within the 2-hour window and placing a new one with the desired changes.
- Significant changes are only possible within 2 hours of order placement.
- How to Request a Modification: Email us at [email protected] with your order number and detailed information about the changes you wish to make. We will assess if the modification is possible within the timeframe.
Shipping Address Changes
We understand that shipping addresses may occasionally need to be updated. We can modify your shipping address as long as your order has not yet left our warehouse.
To request a change:
- Email us at [email protected]
- Please include the following information in your email:
- Your order number
- Your current shipping address
- Your new, corrected shipping address
Please reach out to us as soon as possible to ensure the change can be made in time. Once an order has been dispatched, we are unable to redirect it.
Support & Response Time
Our dedicated customer service team is available Monday to Friday to assist you with your inquiries. We typically respond to emails within 24 business hours.
For urgent changes, especially those related to cancellations or address modifications within the critical 2-hour window, please include “URGENT – Order Change” in your email subject line to help us prioritize your request.
Thank You
We appreciate your understanding and cooperation with these policies. Our team at CustomCraze LLC is here to help ensure your shopping experience with myshopmen.com is smooth and worry-free.